The Ticket Management Module is one of the most important support tools in facility operations, enabling fast and accurate reporting, handling, and resolution of issues. The system functions as a classic ticketing solution but includes numerous additional features that simplify administration, enhance process transparency, and support efficient management of operational areas.

Issue reports can arrive through multiple channels: within the administrative software, via QR code from smartphones, or through the mobile application. The system automatically routes tickets to the appropriate responsible parties based on predefined operational areas, ensuring the relevant person is always notified of the problem. If the assigned responsible party cannot resolve the task, the ticket can be redirected to another colleague.

Every step of the issue handling process is recorded: work start, completion, and closure, during which costs can also be assigned and, if needed, invoiced to tenants. The entire process is displayed on a modern, informative timeline interface that provides exceptional transparency for users.

The module also generates built-in reports and statistics, and features a detailed text analysis function. This automatic summary evaluates ticket processing, measures turnaround time and resources spent, and provides recommendations for future operational improvements. The system also manages SLA (Service Level Agreement) settings, ensuring that issue handling always complies with contractual commitments.

During the process, file attachments such as photos or documents can be uploaded to help accurately identify and resolve the problem. Ticket status can be continuously tracked, and the system sends automatic notifications about changes to all relevant parties.

The Maintenance Module offers a comprehensive solution for scheduling, executing, and documenting both planned and unexpected maintenance tasks. With detailed reports and calendar-based overview, it supports the development of preventive maintenance strategies, minimizing unexpected failures and maximizing equipment lifespan.

Key features of the module:
- Maintenance task scheduling
- Automatic generation of recurring maintenance tasks
- Maintenance calendar
- Equipment and device registry
- Maintenance history and documentation
- Resource planning and optimization

The Meter Reading Module provides a professional solution for managing utility meter data and accurately tracking consumption. The system enables quick and simple recording of meter readings – even with QR code-based identification – minimizing administrative burdens and potential errors. Thanks to automatic notifications, users are always informed in time about consumption data changes, any irregularities, or mandatory reporting deadlines.

Key features and benefits of the module:
•   Comprehensive registry and management of utility meters
•   Quick meter reading recording, even with QR code-based identification
•   Monthly and annual consumption forecasts to support cost planning
•   Continuous tracking of operational and consumption costs
•   Data export capability (e.g., Excel format) for further processing
•   Authorization system ensures each user can only access their own data

The Document Module provides centralized storage for all important documents, contracts, and other files related to facilities. With advanced search and categorization functions, it accelerates document access and features an automatic notification system that alerts users about expiring permits and periodic reviews.

Key features of the module:
- Structured document storage
- Version control and document history
- Advanced search capabilities
- Document categorization and tagging
- Automatic notifications for expiring documents
- Access control for document permissions

The Messaging Module provides a direct and efficient communication channel among all staff and subcontractors involved in facility management. With group notifications, read receipts, and task tracking, it facilitates rapid information flow and seamless collaboration in resolving urgent situations.

Key features of the module:
- Individual and group messaging
- Read receipts
- Task and deadline assignment to messages
- File and image attachments
- Notifications and reminders
- Message archive and search functions

The Booking Module offers an intelligent system for simple and transparent reservation of corporate resources such as parking spaces, meeting rooms, and vehicles. With its calendar-based interface, conflict detection, and automatic notifications, it optimizes usage while eliminating the possibility of double bookings and maximizing resource utilization.

Key features of the module:
- Resource booking (meeting rooms, vehicles, parking spaces)
- Calendar-based booking system
- Conflict detection and booking conflict management
- Recurring booking creation
- Automatic notifications and reminders
- Resource utilization analysis

The Insurance Management Module aims to enable comprehensive handling of all building operation-related insurance and claim events in a single, transparent system. The module allows recording and tracking of property insurance, liability insurance, and vehicle insurance (mandatory motor third-party liability – MTPL and Comprehensive). The system stores not only contract data but also manages the complete process of claim reports related to claim events.

The transparent structure enables users to get an accurate picture of which assets are covered by what insurance, when contracts expire, and what terms apply. During claim event documentation, the system assists in recording claim reports, uploading and tracking related documents (e.g., photos, protocols, insurance correspondence).

The module thus not only relieves administrative burden but also facilitates faster and more accurate case handling. You can track active contracts, their associated claim events, and closure status in one place, greatly contributing to cost-effective and safe operations.

Benefits:
•   Comprehensive insurance registry: all property, liability, and vehicle insurance in one central system.
•   Claim event management: from claim report to closure, including document and related information handling.
•   Transparency and quick access: always up-to-date information on contracts, coverage, and claim cases.
•   Reduced administration: simpler and more efficient case handling, fewer error possibilities.
•   Cost control: accurate tracking of insurance premiums and claim compensations.

The Cleaning Module provides a comprehensive system for assigning cleaning tasks, tracking their execution, and documenting quality control. The associated mobile application significantly simplifies on-site data management and accelerates data recording, ensuring continuous and verifiable maintenance of facility cleanliness.

Key features of the module:
- Cleaning task scheduling and assignment
- Cleaning checklists and protocols
- Quality control and feedback
- Cleaning performance tracking
- Mobile application for on-site data recording
- Detailed reports and statistics

The Approval Module provides a comprehensive solution for digital handling and documentation of various authorization processes such as orders, invoice payments, or access card issuance. It offers multi-level approval hierarchy, automatic notifications, and detailed logging, significantly accelerating decision-making while maintaining complete process transparency and auditability.

Key features of the module:
- Digitalization of approval processes
- Multi-level approval hierarchy
- Automatic notifications and reminders
- Approval history and logging
- Document attachment and comments
- Approval statistics and reports

The Inspection Module provides a comprehensive solution for complete documentation and tracking of mandatory and ad-hoc inspections. In the system, related inspection reports can be assigned to every operated property, machine, and equipment, containing defect details, responsible persons, and applicable legal requirements.

The module's most important advantage is the automated notification function: when a report's validity expires, the system automatically alerts the affected user. This ensures that necessary inspections are never missed and operations always comply with current regulations. Thanks to centralized registry, documents are easily retrievable, significantly reducing administrative burden and preparation time for audits.

Benefits:
•   All inspection reports for properties, machines, and equipment stored in one place.
•   Recording detailed information: defects, responsible parties, legal references, and other data.
•   Automatic notification of report validity expiration.
•   Easy retrieval and quick access to documents.
•   Ensures regulatory compliance and reduces risk of omission.
•   Transparent responsibility assignment and auditable processes.
•   More efficient preparation for regulatory audits.

The SMART Devices Module is a digital extension of building operations that collects and displays data from intelligent sensors installed in properties on a single central interface. Whether temperature, motion, or water leak sensors, the system provides real-time information about the building's current status. This enables quick response, timely problem detection, and contributes to increased energy efficiency.

The module makes preventive maintenance planning easier, as users can receive immediate notifications about any irregularities. The data obtained not only enables quick issue resolution but also supports long-term cost-effective operations and property security.

Benefits:
•   Central registry of all installed smart devices.
•   Real-time data on building status.
•   Automatic notifications in case of irregularities (e.g., water leaks, temperature fluctuations).
•   Support for preventive maintenance and quick defect detection.
•   Increases energy efficiency and reduces costs.
•   Contributes to operated property security.
•   Innovative, forward-looking solution for intelligent building operations.

The Master Data Modules form the system's fundamental database, where detailed information about users, locations, partners, equipment, rooms, parking spaces, meeting rooms, and vehicles is stored and managed. This data serves as the foundation for other module operations, ensuring unified and consistent data management throughout the system.

Key features of the module:
- User and permission management
- Location and building registry
- Partner and contact database
- Equipment and asset registry
- Room, parking, and meeting room management
- Vehicle and fleet registry

The Settings Module offers customization options for configuring all functions of the Service | APP system according to corporate needs. Through its intuitive interface, permissions, notification rules, and workflows can be configured, ensuring the system perfectly fits the organization's unique facility management structure and processes.

Key features of the module:
- System-level settings customization
- Permission and access management
- Notification rule configuration
- Workflow and status customization
- Data field and form customization
- System logs and security settings

The mobile application provides direct mobile access to comprehensive management of operational and cleaning tasks, enabling on-site data recording and verification with QR code identification. Through its intuitive interface and real-time synchronization, it significantly increases process efficiency, reduces administrative burdens, and ensures continuous quality documentation.

The application also enables ticket reporting and comprehensive management - from tracking actions through work start and completion to messaging and closure. Additionally, documents stored in the system are accessible, along with the booking module that enables reservation of parking spaces and meeting rooms, for example. Completed maintenance tasks can also be recorded, making all activities transparent on a single central interface.

Main features of the application:
•   QR code-based room and equipment identification
•   Cleaning task and checklist management
•   Comprehensive ticket management (reporting, action, work start, completion, closure)
•   Photo documentation for tasks and tickets
•   Direct mobile access and viewing of documents
•   Booking module (e.g., parking, meeting rooms, common areas)
•   Maintenance task recording and tracking
•   Offline operation and automatic synchronization
•   Real-time notifications and user communication
•   Performance reports and statistics generation